Refund Policy

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1. Our Refund Philosophy

We strive for complete customer satisfaction. While our services are non-refundable in most cases (as standard for SaaS platforms), we do make exceptions for specific situations outlined below.

2. When Refunds Are Available

A. Eligible Cases

We may issue refunds for:
✔ Duplicate charges – If you're accidentally charged twice for the same service
✔ Service failures – If our platform is unusable for >96 consecutive hours
✔ Cancellation within 24 hours – For annual plans only, if no services were used

B. Non-Eligible Cases

Refunds cannot be provided for:
✖ Partial months of unused service
✖ Unused WhatsApp message credits (expire after 12 months)
✖ Setup/onboarding fees (once work has begun)
✖ Policy violations resulting in service suspension

3. Refund Request Process

Step 1: Email support@smartgrowthai.com within 7 days of the issue with:

Your account details
Transaction ID(s)
Detailed reason for request
Supporting evidence

Step 2: Our team will:

Acknowledge your request within 24 hours
Investigate and respond with a decision within 3 business days

Step 3: If approved:

Refunds processed within 7-10 business days
Issued to original payment method

4. Special Considerations

Subscription Plans

Monthly plans: No refunds after 24 hours
Annual plans: Pro-rated refunds available for first 30 days

Message Credits

Can be transferred to another account (but not refunded)
Never expire for active accounts

Chargebacks

Will result in immediate service suspension
Please contact us first to resolve issues

5. Policy Updates

We may update this policy with 30 days' notice. Continued use of our services constitutes acceptance of these terms.

Why We Have This Policy

Fairness – Protects both our business and customers
Transparency – Clear guidelines prevent misunderstandings
Industry Standard – Aligns with similar SaaS platforms

Have Questions?
Contact our support team at support@smartgrowthai.com or call +91-9659051538

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Smart Growth AI Refund Policy