Frequently Asked Questions

Smart Growth AI – Comprehensive Guide to WhatsApp Business API

📌 Core Offering

Q1. What does your WhatsApp API solution provide?
A complete business messaging platform with:
✓ Bulk notifications & campaigns
✓ AI chatbots for 24/7 support
✓ CRM integrations (Salesforce, Zoho, HubSpot)
✓ Green Tick verification support

Q2. How is Smart Growth AI's WhatsApp API better than the regular WhatsApp Business App?

✅ Messaging Capacity
• Regular App: Limited to 250 messages/day
• Our API: Supports 100,000+ messages/day (scale effortlessly)

✅ Automation
• Regular App: Manual replies only
• Our API: AI-powered chatbots, auto-responses, and workflow automation

✅ Pricing
• Regular App: Free (but limited features)
• Our API: Pay-as-you-go (₹0.115 for utility / ₹0.79 for marketing per message)

✅ Verification
• Regular App: No Green Tick (appears as "unknown business")
• Our API: Eligible for Official Business Verification (builds trust)

✅ Integrations
• Regular App: No native CRM/tool connections
• Our API: Seamless sync with Salesforce, HubSpot, Zoho, etc.

✅ Message Types
• Regular App: Basic text/media
• Our API: Rich templates (buttons, quick replies, catalogs)

✅ Support
• Regular App: Community forums only
• Our API: Dedicated 24/5 support + onboarding assistance

💰 Transparent Pricing

Q3. What are the exact costs?

• Platform fee: From ₹2000/month
• Message costs:
  • Utility (alerts/updates): ₹0.115/msg
  • Marketing (promotions): ₹0.79/msg

Q4. Sample cost calculation for 5,000 messages:

• Utility: 5,000 × ₹0.115 = ₹575
• Marketing: 5,000 × ₹0.79 = ₹3,950

⚡ Setup Process

Q5. How to get started?

1. Sign up on Smart Growth AI
2. Submit documents: GSTIN, business proof
3. Template approval: We help format messages
4. Go live in 3-5 days!

Q6. Required documents:

• Business license/GSTIN
• Privacy policy URL
• Sample message templates

🛠️ Key Features

Q7. Top use cases:
▸ Order confirmations (utility)
▸ Discount campaigns (marketing)
▸ Payment reminders
▸ Customer support bots

Q8. Automation capabilities:
✔ Auto-replies to FAQs
✔ Lead qualification bots
✔ Ticket creation from chats

🔒 Compliance

Q9. How to avoid bans?

• Always get user opt-in
• Use approved templates
• Stay within rate limits

💳 Payment Options

Q10. Accepted payment methods:

• UPI (PhonePe, GPay)
• Credit/Debit Cards
• Net Banking
• PayPal

❓ Support

Q11. Need help?

• Email: support@smartgrowthai.com
• Call: +91 9659051538
• Priority support for Growth/Enterprise plans

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